Support

We usually reply within 1–2 business days.

Frequently asked questions

How do I restore my purchase?

Open CollageBox, tap the menu, then Settings → Restore purchases. Make sure you are signed in with the same Apple ID you used to subscribe.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone go to Settings → your name → Subscriptions → CollageBox and tap Cancel Subscription. You keep PRO until the end of the period you paid for. Deleting the app does not cancel a subscription.

Can I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

What's the difference between PRO and PRO Studio?

PRO unlocks every personal template pack, removes ads and watermarks and enables HD export. PRO Studio includes everything in PRO plus business templates (listings, menus, offers) and a brand kit for your logo, colours and fonts.

CollageBox can't see my photos.

Go to Settings → Apps → CollageBox → Photos and choose Full Access, or add the photos you want under Limited Access.

Where are my designs saved?

Saved designs go to your Photos library. Projects you are still working on are in the Projects tab and are stored only on this phone.

Are my photos uploaded anywhere?

No. Everything happens on your device. See our Privacy Policy.